Last updated: August 12, 2019
“Personal Information,” as used in this Policy, is information that may be used to readily identify, contact, or locate an individual, such as an individual’s name, address, telephone number, or e-mail address. We will treat information about an individual’s activities on our Service (such as the individual’s performance, scores, and lesson progress) and demographic and preference information as Personal Information when any of such information is linked to Personal Information.
Except where required by law, we do not consider Personal Information to include information about a device, including device identifiers, or that has been anonymized so that it does not allow a third party to easily identify a specific individual.
I. Collection of Information
|We collect Personal Information when:
We also collect information, such as anonymous usage statistics, by using cookies, server logs, and other similar technology as you use the Service.
Collection of Submitted Information. We collect the Personal Information that our users provide to us while using our Service, such as:
Information from Other Sources. We may receive information, including Personal Information, about you from a school or their third-party service providers, and we may combine this information with other Personal Information we maintain about you. For example, we may permit schools to create student accounts on the Service to make it easier for students to use the Service.
Passive Information Collection. When you visit our Service or open our emails, we and our third-party partners if we use them, such as analytics providers, may collect certain information by automated means, such as cookies, web beacons and web server logs. The information collected in this manner includes IP address, browser characteristics, device IDs and characteristics, operating system version, language preferences, referring URLs, and information about the usage of our Service. We may link this data to your profile. Our partners also may collect information about your online activities over time, on other devices, and on other websites or apps. When they provide such services, they are governed by their own privacy policies. You may be able to change browser settings to block and delete cookies when you access the Service through a web browser. However, if you do that, the Service may not work properly.
II. Use of Personal Information
|We use Personal Information to:
We may use anonymous information for any purpose.
Internal and Service-Related Usage. We use information, including Personal Information, for internal and service-related purposes, such as to operate the Service, prevent fraud, and take action in response to unauthorized activity on the Service. We may use and retain any data we collect to provide and improve any of our services.
Communications. We may send email to the email address you provide to us and push notifications to your mobile device if they are enabled, to verify your account and for informational and operational purposes, such as account management, customer service, system maintenance, and other Service-related purposes.
Outreach. We may use information, including Personal Information, to send users information we think may be useful or relevant to them, such as notification of new lessons, assessments, or services provided by Level Chinese. Recipients may opt out of these emails by using the unsubscribe link in an outreach email.
Anonymous Data. We may anonymize data collected through the Service and use and disclose it for any purpose. For example, we may provide aggregate reports containing anonymous data to third parties that provide content through the Service so that they can learn about content usage through the Service.
III. Disclosure of Personal Information
|We may share your Personal Information:
We do not rent, sell, or share Personal Information about you with other people or nonaffiliated companies for their direct marketing purposes, unless we have your permission.
Vendors and Service Providers. We may share any information we receive with vendors and service providers we use to help us provide and improve the Service. For example, we may provide data to third parties for storage and to help us communicate with you.
Schools and Their Service Providers. We may disclose Personal Information about teachers and students to a school district, school, and their third-party service providers at the school’s request. For example, as a teacher or staff member at a school, you may be given the option to export a students’ information from their account to your third-party service providers, including a learning management system, student information system, or a digital gradebook. You will only be able to export the information associated with your school, and not the information a user may have that is associated with another school or no school. To facilitate the transfer, we may collect some information about you and the students from such service provider to transfer the appropriate data to it.
Displaying to Other Users. The information, such as your name, and content you provide to the Service may be displayed on the Service to other users, such as teachers and students. For example, a teacher may attach notes or comments to a student assessment, and the student will see such notes and comments. We are not responsible for how other users will view and use the posted information.
Marketing. We do not rent, sell, or share personal information (as defined by California Civil Code § 1798.83) about you with other people or nonaffiliated companies for their direct marketing purposes, unless we have your permission.
Legal and Similar Disclosures. We may access, preserve, and disclose collected information, if we believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena; respond to your requests; comply with the law; or protect your, our, or others’ rights, property, or safety.
Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be disclosed in connection with the negotiation of such transaction, and/or sold or transferred as part of such a transaction as permitted by law and/or contract. We cannot control how such entities may use or disclose such information.
With Your Permission. We may also disclose your Personal Information with your permission.
You may access and update your profile information using the Service or by contacting us at email@example.com.
If you request that we delete your account on our Service (via e-mail, or otherwise), we will close your account and delete any Personal Information within a reasonable period of time. We may need to retain some of your Personal Information to satisfy our legal obligations or where we reasonably believe that we have a legitimate reason to do so, such as, if the information is a school record.
V. Notice to Schools and Parents of Children under 13 Years of Age
Operator of this Web Service or Online Service / Contact Information
The operator collecting or maintaining personal information from children through this website or online service is Level Chinese (“LC,” “we,” or “us”). Our address is Level Chinese, 1992 Barbara Drive, Palo Alto, CA 94303. Our contact email address is firstname.lastname@example.org, and our telephone number is 650-427-0473.
We also work with third parties who may also collect personal information through the Service. A list of third parties along with their contact information is provided farther below.
Information Collected by Us from Children
We collect the following information from children under 13 years of age during our registration process:
We also may collect the following additional information from children under 13 in the context of using our Service:
We use the information we collect from children under 13 years of age for the following purposes:
We may use anonymized information for enhancing, improving, operating, and maintaining our Service, programs, services, websites, and other systems.
We disclose the information we collect from children under 13 years of age in the following circumstances:
Retention of Information
Parents’ Rights under COPPA
Parents and guardians of children under 13 years of age may request that we provide a description of the types of personal information collected from children, direct us to delete the personal information that we have collected from a child, and refuse to permit our further collection or use of the personal information collected from the child. To do so, parents may log-in through the child’s account to make account changes. Parents may also contact us at email@example.com. If you do not have access to email, or if you otherwise prefer to use postal mail to communicate with us, please contact us by writing us at the following address: Level Chinese, 1992 Barbara Drive, Palo Alto, CA 95014. Please also be aware that if you refuse to permit our further use or collection of information from your child, or have directed us to delete your child’s personal information, we may not be able to provide the Service to your child, and may close his/her account. Additionally, we may ask you to verify your identity and the child’s age at the time of the request before permitting access to review your child’s personal information or before fulfilling another request of yours as described in this section.
VII. International Visitors
Our servers and data centers are located in the United States. If you choose to use the Service from outside the U.S., then you should know that you are transferring your Personal Information outside of your region and into the U.S. for storage and processing. By providing your Personal Information to us through your use of the Service, you agree to that transfer, storage, and processing in the U.S. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Service. You should know that each region can have its own privacy and data security laws, some of which may be less stringent as compared to those of your own region.
We use security measures that are designed to protect Personal Information from accidental and unauthorized loss, disclosure, misuse, and destruction. Please be aware, however, that no data security measures can be guaranteed to be completely effective. Consequently, we cannot ensure or warrant the security of any information that you provide to us. You transmit information to us at your own risk.
We may occasionally update this Policy. When we do, we will also revise the “effective” date at the beginning of the Policy. Your continued use of our Service after such changes will be subject to the then-current Policy. If we change this Policy in a manner that is materially less restrictive of our use or disclosure of your Personal Information, we will use reasonable efforts to notify you of the change and to obtain your consent or a school’s consent with respect to students under the age of 13 prior to applying the change to any Personal Information that we collected from you prior to the date the change becomes effective. Additionally, please be aware that we will obtain a school’s consent to any material change in our collection, use, or disclosure practices with respect to children under 13 years of age to which a school has already consented. We encourage you to periodically review this Policy to stay informed about how we collect, use, and disclose Personal Information.
X. Contacting Us
If you have any questions or comments about this Policy, please contact us using the following contact information: Level Chinese, 1992 Barbara Drive, Palo Alto, CA 94303 or firstname.lastname@example.org.
XI. List of Third Party Services
Amazon Web Service, Inc.
P.O. Box 81226
Seattle, WA 98108-1226
Website Contact Form: https://www.amazon.com/gp/help/customer/contact-us
Phone: (866) 216-1072